Privacy Policy

At Monarka Acabados y Recubrimientos (“Monarka”), your trust is our foundation. Guided by our philosophy, “Quality Builds Partnerships,” we protect your personal information with the same technical precision and rigor we apply to our industrial coating projects.

1. Data Controller

Monarka Acabados y Recubrimientos, S.A. de C.V., based in Monterrey, NL, Mexico, is responsible for processing your personal data. For privacy inquiries, please contact us through our official [Contact Channels].

2. Data We Collect

To provide accurate technical consulting and customized industrial solutions, we collect:

• Identification Data: Full name, company name, and job title (e.g., Owner, Maintenance Manager, or Production Manager).

• Contact Information: Email address, phone number, and/or WhatsApp.

• Operational Data: Industrial environment details (operation type, project location, traffic requirements, or chemical resistance needs) essential for a precise technical diagnosis.

3. Purpose of Data Processing

We use your information strictly for professional and service-related purposes:

• Service Management: Scheduling technical evaluations and on-site visits.

• Proposal Development: Designing coating systems based on substrate parameters (moisture levels, porosity, ICRI profile, etc.).

• Project Communication: Sending installation schedules, technical data sheets (TDS), and performing post-sale follow-ups (2–3 months) to monitor system performance.

• Continuous Improvement: Collecting feedback to ensure project results exceed expectations.

4. Transparency and Integrity

We act with authenticity. Monarka will never misuse your information or use it for purposes outside of solving your industrial coating needs.

5. Data Sharing

Monarka does not sell, rent, or share your personal data with third parties for marketing purposes. Your information is only shared with technical providers or operational partners (e.g., quoting platforms) under strict confidentiality agreements to improve our service response.

6. Your Rights (ARCO)

You have the right to Access, Rectify, Cancel, or Object (ARCO) to the processing of your personal data. You may update your information or opt-out of communications at any time by sending us a direct message.

7. Information Security

We implement industry-standard security protocols to protect your data against unauthorized access. Your operational privacy is our priority.

8. Policy Updates

We reserve the right to update this policy to reflect continuous improvements and new technologies that enhance our communication with you.